Customers are still chasing up missing orders from Abbie Chatfield‘s clothing label, Verbose, months after payment was made.
In recent months, countless fans of the reality star have raised concerns over unfilled orders and a lack of refunds from the brand.
Some have even claimed the FBOY Island Australia host has been deleting Instagram comments begging for answers.
Now, one distressed fan has revealed she is trying to resolve a missing order placed by her aunt, who recently died.
“She bought items late last year, messaged repeatedly but never received anything,” they explained. “I messaged the company and was replied to by Abbie saying she’d looked the details up.
“I have no use for the items now.”
The source said the “purpose of the message was to call out her business practices”. However, they “received no response”.
Abbie Chatfield reveals her Verbose logistics team ‘has been changed’
In a response from her personal Instagram account, Abbie asked the user to “email [her] aunt’s order number and any evidence previously sent by her” to the It’s a Lot podcast’s admin address.
“The logistics team at Verbose has been changed so I don’t have access to any previous orders,” she wrote.
“As I’ve messaged you/Verbose previously, I don’t want the item. My aunt shouldn’t have had to message without response repeatedly when she was unwell and I was calling out the company and you for treating other customers in similar ways,” they replied. “It’s really wrong.”
They also had a similar exchange with the official Verbose Instagram account.
The user suggested to So Dramatic! that it was inappropriate to “[ask them] to wade through my aunt’s email looking for the order”.
Customers say Abbie Chatfield is ‘highly unethical’
The user then said they were going to “leave it be”. However, after seeing Abbie’s recent Instagram post shared from Thailand, she was “horrified”.
“When I saw Ms Chatfield’s latest post from Thailand (dancing in First Class PJs), declaring burnout, I was horrified,” they said. “[It] is insulting to everyone owed and highly unethical.
“I will be reporting her to the ACCC [Australian Competition and Consumer Commission].”
She shared similar sentiments in a message to Abbie’s podcast network, LiSTNR.
“I hope you reconsider your partnership with her,” they wrote before pointing out that a number of comments regarding Verbose orders were left on her Thailand Instagram post.
However, “these have been deleted by Ms Chatfield”.
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